Support
Contact Ellowa: Pelvic Floor Exercises support at support@ellowa.aeoriaapps.com. Aeoria Apps replies within 2 business days.
How to contact us
Email support@ellowa.aeoriaapps.com for help with the app, subscriptions, or questions about your app ID in RevenueCat or Amplitude.
Ellowa is for ages 16 and up and is not intended for children.
FAQ
When should I start pelvic floor exercises after birth?
Ask your provider. Ellowa starts with breathing and gentle sessions, and harder sessions wait until you tell the app your clinician cleared you. Stop if you feel pain, pressure or bleeding.
How do I restore my purchase?
Tap Restore Purchases on the first screen or in Settings. Apple processes payments, and RevenueCat helps manage purchases and subscriptions in the app.
How do I cancel my subscription?
Manage your subscription in Settings > [your name] > Subscriptions on your Apple device. Auto renewal continues unless you cancel at least 24 hours before the end of the current period. Refund requests go through Apple at reportaproblem.apple.com.
Can I move my data to a new phone?
Your logs live on this phone and are not synced. Ellowa has no account. Your records are stored only on your device in an encrypted database, and we do not receive them.
How do I delete my data?
Go to Settings > Your Data > Delete All Data to erase data on the device. Deleting the app also removes local app data from the device.
Where can I find crisis lines?
Open Settings > Help & Feedback. In an emergency, call your local emergency service.
My plan week looks wrong. How do I fix it?
Check your birth date in Settings > About You & Baby > birth date.
How do reminders work?
You can manage reminders in Settings > Notifications.
Can I change the session tempo?
Yes. Session tempo can be adjusted in the app during your sessions.